Certificates may not be sold or otherwise bartered or transferred. Once you reach a reward balance of $25 or more, you'll earn a reward. Continue. Thank you for your interest. Verify your monogram or personalization is correct before purchasing. When entering an APO or FPO address, please follow this example: Yes. In accordance with Proposition 65, we issue the following warning to our California customers: "The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.". And you can click here if you want to compare all the contact information we've gathered for Pottery Barn. Bad customer service so done with pottery barn. Complete details: See our full Returns Policy page. Prices are subject to change — including temporary reductions as well as permanent increases. Please see below for the ways in which we can assist you. Return to Stores – you can return non-furniture items to your local Pottery Barn store for free. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! If you return merchandise originally purchased with an eGift Card, any refund will be issued in the form of a merchandise credit that may be used online, in stores or by phone. See our monogram guide for details. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. I am writing to share my terrible customer service experience and to share how Pottery Barn (PB) screwed us in connection with their interest free purchase promotions. Thank you for your interest. Gift messages can be included on the packing slip of any order at no extra charge. The Rewards Program is provided by Pottery Barn, which is solely responsible for the Program operation. Contact Pottery Barn customer service. Create or shop a baby registry to find the perfect present. Rewards Certificates are redeemable for merchandise only at any Pottery Barn brand store, through our catalog or website. Customer Service Email customerservice@potterybarn.com Store Events Come down to your local store and join us for decorating and entertaining classes, book signing and more. Group gifting is just like "chipping in"- sharing the cost of a gift with friends or family instead of paying for the entire gift yourself. Some larger items, and items sent directly from our vendors, cannot be gift wrapped. It's not always clear what is the best way to talk to Pottery Barn representatives, so we started compiling this information built from suggestions from the customer community. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. You can view your total reward value at the top of your digital rewards card. Rewards Certificates must be used within 180 days of the date of issue. In case you didn't realize there was an alternative, the best phone number for Pottery Barn customer … If available, next day delivery incurs an additional charge. Once you reach a reward balance of $25 or more, you'll earn a reward. We cannot accept changes or cancellations on some items, view our, When selecting a style for your monogram, the order of initials varies according to the style. The next best way to talk to their customer support team, according to other Pottery Barn customers, is by calling their 866-834-2029 phone number for their Customer Service department. We are doing work that matters - connecting customers … Can I send a printed EGift Card to present to someone as a gift? To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place. Absolutely. If the purchase total is less than the value of the Certificate, the difference cannot be credited to any account, redeemed for cash/merchandise credit or used to purchase a Gift Card. LEARN MORE >. Customer Service Email: customerservice… Share. Reward Certificates are issued monthly depending on your balance at the close of business every billing cycle and will be sent to you within 4-6 weeks. I placed two furniture orders at Pottery Barn, the tracking page links are included bel... Order is delayed again, want to discuss why. How do I see my total reward value in mobile wallet? © 2021 Williams-Sonoma, Inc. All Rights Reserved | Terms & Conditions (Updated April 2020) | Accessibility | Privacy Policy (Updated January 2020) | Legal Statement Introducing the Big Sur Modular Sectional, Bring Timeless Appeal to Your Outdoor Spaces, Update Your Bath with a Beautifully Crafted Vanity, Drape Your Curtains in Luxe, Lightly Textured Linen, Make a Statement with Oversized Glass Pendants, Tonal Pillows with Cozy Textures Mix & Match with Ease, in On-Trend Shapes & Finishes Open Up Any Room, the Season with Our Favorite Spring Looks, Find the Perfect WFH Setup for Every Space. Yes. While 888-779-5176 is Pottery Barn's best toll-free number, there are 5 total ways to get in touch with them. Contacting Pottery Barn - by phone or otherwise. Yes. Bring to UPS Location (under 70 lbs) – See … Box. After 36 months, any accrued points that did not contribute to the issuance of a Rewards Certificate will automatically expire. US. If you requested a response, it will be sent within 3 business days. Earn 10% back in rewards 1 when you shop with your Pottery Barn credit card, or opt for 12 months special financing on purchases of $750+. Our furniture, home decor and accessories collections feature customer service number in quality materials and classic styles. And you can click here if you want to compare all the contact information we've gathered for Pottery Barn. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. A gift receipt or original receipt is required for all returns and exchanges. Pottery Barn may cancel the program at any time. Pottery Barn may cancel the program at any time. Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. I ordered something, but realized now I don't need it and would like to cancel the orde... My card won't go through. Pottery Barn brands include Pottery Barn, Pottery Barn Kids, PBteen and Pottery Barn Outlet Stores. Use the Code printed on the Certificate when redeeming it online or through our catalog. For non-custom furniture and other oversized items, call Customer Service at 1.888.779.5176, Items without an original receipt or gift receipt, Made to Order items, including custom rugs and furniture, Final sale items (with prices ending in $.X7 or $.X9), Items damaged through normal wear and tear, To change or cancel your order, contact Customer Service at 1.888.779.5176  Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. You can call Pottery Barn Kids at (855) 860-1080 toll free number, write an email, fill out a contact form on their website www.potterybarnkids.com, or write a letter to Pottery Barn … … How does it apply to the Mica Lamp & Chandelier shades you sell? Click here for details. 2 Learn More If you'd like to opt out of these notifications: On an Apple device tap (...) in the top right corner, and turn off "Allow Notifications." Or get 12 months special financing on purchases of $750+. You will receive a message during checkout if the item is not eligible to ship to a PO Box. To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total. For Truck Delivery, unlimited flat rate shipping and processing charges are based on the distance from our warehouse to the shipping address, as well as order total. No. How do I check my balance or redeem a gift card, EGift card or merchandise credit online? Common problems addressed by the customer care unit that answers calls to 888-779-5176 include Cancel order, Missing items, Return, Warranty, Track my shipment and other customer service issues. Visit our stores or shop now at www.potterybarn.ca. BUYER BEWARE!!!! Points are awarded on all of your purchases (net of returns and credits) with any Pottery Barn brand, as mentioned above. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pottery Barn Customer Service. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. No additional Certificates will be issued after program termination. You can check your progress by logging into your account at: © 2021 Williams-Sonoma, Inc. All Rights Reserved |. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. When the center letter is taller than the others, the order of initials is traditionally first/last/middle. Don't miss out on sales, new arrivals and more. Reward points begin accumulation with first purchase. What are the benefits of the Pottery Barn Credit Card? Certificate is valid for one use only. While 888-779-5176 is Pottery Barn's best toll-free number, there are 5 total ways to get in touch with them. To change or cancel your order, contact Customer Service at 1.888.779.5176  Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. In this case, the monogram would be LMC. A gift receipt or original receipt is required for all returns and exchanges. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. LEARN MORE >, EARN 10% BACK IN REWARDS WHEN YOU USE YOUR POTTERY BARN CREDIT CARD1  LEARN MORE >, ROOM DESIGNS YOU DON’T HAVE TO IMAGINE. Stores - You can return most non-furniture items to your local Pottery Barn store for free. You can check your progress by logging into your account at: https://d.comenity.net/potterybarn/. Point balances will carry over from statement to statement until a Reward Certificate is earned. Enter your recipient's name and your own personal message on the Gift Card preview, and complete the transaction normally. Keep me signed in After months of date push backs, frustration and useless calls to Pottery Barn Customer Service I was told today- February 2, 2021 that the bed was “over sold” and will “never be coming”. Create a unique and cool teen or dorm room. I need to add an item to my order placed yesterday. Please think of Gift Cards, EGift Cards and merchandise credit cards like cash. You can find contact details for Pottery Barn … Bring to UPS Location (under 70 lbs) – See … Which deliveries will be charged sales tax? Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. How do I manage my Pottery Barn Credit Card Account? Items eligible for Unlimited Flat Rate Delivery will be indicated on the product page. Your order will ship when all items in your order are available for delivery. For example, say your name is Laura Marie Clark, the monogram would be LCM. Enter your email address for Pottery Barn Kids email updates. We can ship most items to a P.O. Additional benefits include: special offers throughout the year, sale announcements, exclusive events and updates on new products. ... For further assistance please call Customer Service … For styles in which all letters are equal in size, the order of initials should be first/middle/last. Recent reasons customers contacted … Refer to our Shipping Information page for current rates & charges. When I earn, return, or redeem a reward, how long will it take to appear in mobile wallet? Where can I view store locations and hours? Also, please protect the cards from magnets and other potentially damaging items, as you would a bank credit card; if the magnetic strip is damaged, the value could be lost. *Subject to credit approval and availability. Pottery Barn has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the potterybarn.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. Why is mobile wallet showing $0.00 in rewards even though I just made a purchase? *Some exclusions apply. How can I apply for a Pottery Barn Credit Card? Get In Touch. ... For assistance please contact Customer Service … Shop customer service number from Pottery Barn. There is no additional charge for Quick Ship items. Yes, many of our items can be customized with a company logo or employee monograms. With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. There are two easy ways to apply for a Pottery Barn Credit Card: apply online, or visit any Pottery Barn, Pottery Barn Kids, PBteen, or Pottery Barn Outlet stores. A gift receipt or original receipt is required for all returns and exchanges. Please contact our Customer Care Center at 1-866-234-2029 for questions and support. Are there any Pottery Barn Stores outside of the contiguous 48 states? There are two easy ways to apply for a Pottery Barn Credit Card: The Rewards Program is provided by Pottery Barn, which is solely responsible for the Program operation. Our products are delivered in two ways, either: Unlimited Flat Rate is the fee structure applied to our Truck Delivery for most orders. If the interior or pouring lip of a serving vessel is finished with a glaze that contains lead, we issue the following warning: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm.". Please note that it takes about 48 hours for your rewards balance to update after an in-store purchase or order shipment. For complete details, or to purchase gift cards in amounts over $5,000, call 1.888.684.7333 or email us at incentives@potterybarn.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Certificate credit may appear on your monthly billing statement before the charge of your purchased product(s) due to the timing of the product shipment date, when the Credit Card is charged and billing cycle dates. See our, Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address, Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. If you'd like to update or correct your email address, street address or other personal information, please contact us at 1.888.779.5176 or customerservice@potterybarn.com. Pottery Barn provides customer service by email and also by phone. We test all of our dinnerware, glassware and other items used for serving food to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium. Customer Service Phone: 1.866.472.4001. , Link opens in a new window. ... U.S. At the end of each billing cycle, you will earn a Rewards Certificate if you have accumulated at least 250 points. Connect with your favorite people. Why Is the price for an item different from when I added it to the shopping cart? Pottery Barn Kids offers kids & baby furniture, bedding and toys designed to delight and inspire. Phone: Toll Free at 1 855-860-1079 8:00am – 9:00pm 7 days a week Customer Service Call Us 1.888.779.5176 About Us B2B Programs [+] Give us feedback; About This App. See rewards terms and conditions for details. What is the Pottery Barn Rewards Program? This phone number is Pottery Barn's Best Phone Number because 8,556 customers like you used this contact information over the last 18 months and gave us feedback. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact CashStar Customer Support prior to the delivery date selected at the time of your purchase. GET VIRTUAL OR IN-PERSON HELP FROM OUR EXPERT DESIGNERS. Your account must be open, in good standing and/or not more than two payments past due at the time the Reward Certificates are issued. On Google Pay, tap Menu > Settings > Notifications and turn off "Updates about your passes.". For styles in which all letters are equal in size, the order of initials should be first/middle/last. You can also manage your account online. Pottery Barn customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.